سياسة الإستبدال أو الإسترجاع أو الإلغاء

Replacement, return, or cancellation policy at Ronq Al-Jameelat online store We at Ronq Al-Jameelat always strive to ensure our customers' satisfaction with the products we offer. If you are not satisfied with the product you received, you can benefit from our return, replacement, or cancellation policy according to the following conditions: - The replacement, return, and cancellation policy, as well as your purchase and use of products available on Ronq Al-Jameelat online store, are subject to the following terms and conditions: First: Your entry and registration of your data on Ronq Al-Jameelat online store website constitutes acceptance of the replacement, return, or cancellation policy, as well as the shipping and delivery policy, privacy policy, and others. This is considered part of your approval and acknowledgment after reading, understanding, and being fully aware of all the details of the store's policy. Second: Ronq Al-Jameelat has the right to accept or cancel the order in some purchase cases from the site, for example, "if the product you wish to buy is unavailable without our knowledge or awareness, or if it turns out that the product was priced incorrectly, or if the order is fraudulent. Accordingly, Ronq Al-Jameelat will take the necessary actions and inform you of this matter if needed, and notify the competent authorities." - Categories eligible for replacement or return: For your safety, Ronq Al-Jameelat allows returning or replacing only damaged products upon receipt, and products that are undamaged for return or replacement, such as combs and their accessories, jewelry, and their supplies, plastic items, fabrics, and beauty-related supplies without opening, removing the original packaging, trying them on, or similar actions. - Categories not eligible for replacement or return: • All types of cosmetic products and related items, including: hair treatment products, hair care products, hair dyes, makeup and accessories, skin care products and their supplies, body care products and their supplies, even if in their original condition. • Filtering products, whether on sale or with discounts visible on the site. • Products that are not in their original condition or packaging, or that have been opened for inspection, lightly used, tampered with, or damaged by you. • Products whose serial number does not match what is recorded with us on the invoice of their exclusive agent. Note that under any special circumstances, if you receive a wrong or different product from what you ordered, or with different specifications than those shown on the website, we will arrange for the product to be returned and replaced free of charge, with no restrictions or conditions, but you must return the product in the same condition as received, with its original box and/or original packaging without removal, opening, or damage, and return it with the shipping packaging sent to you. You can also return electrical appliances products, provided they have not been used or opened and are in their original condition as received from us, according to Ronq Al-Jameelat's replacement, return, or cancellation policy. - Warranty: All cosmetic products of all types we offer are original and guaranteed 100%, and we have proof of this through purchase invoices from their exclusive agents and distributors. All electronic and electrical appliances have a warranty from their respective agents. - Store policy on electronic and electrical appliances warranty: All electronic and electrical devices available at Tjameel Store, such as: hair styling devices, skin care devices, body care devices, and others within the scope of devices, are covered by a two-year (24 months) warranty from the date of the first purchase of the device (the original order date). The electronic invoice and warranty from the official agent within Saudi Arabia must be retained. - Warranty coverage: Manufacturing defects in materials or manufacturing during the warranty period. - Warranty exclusions: Malfunctions caused by breakage or apparent misuse of the device, damage from falling, or liquid substances such as water or chemical hair treatment products that cause corrosion inside the device. Any repair or modification at centers not approved by the agent. Device accessories such as brushes and attachments. - Warranty claim steps: If there is an agent or maintenance center in the customer's city, Tjameel Store disclaims responsibility for the customer's device warranty, and the customer should go to the nearest maintenance center or the agent's office with the purchase invoice from the store. If there is no agent or maintenance center in the customer's city or if the customer wants maintenance through the store, please contact WhatsApp customer service at (00966544406820). Present the electronic purchase invoice, and the customer will bear the shipping costs for repairing the device both ways. We will coordinate and follow up with the official agent on your behalf, send the device for inspection, and if a manufacturing defect is confirmed, the device will be repaired or replaced within 14 days or according to the agent's policies. - Shipping and delivery costs to and from the store for maintenance, depending on your choice of our shipping company: GTS Shipping and Delivery: 24 to send the shipment from you to the store, and 24 for the return, totaling 48 SAR. Aramex Shipping and Delivery: 29 to send, and 29 for return, totaling 58 SAR. SMSA Shipping and Delivery: 30 to send, and 30 for return, totaling 60 SAR. - Contact method for replacement, return, or cancellation: Customer service is happy to assist via WhatsApp at (00966544406820). The product to be replaced or returned must be in its original condition, with the original packaging of the exclusive agent, and the shipping packaging inside the carton, unopened, unused, or with unaltered packaging. Send the electronic invoice with the order number and product details, and we will arrange for pickup immediately. - Replacement, return, or cancellation costs: Shipping fees for replacement or return are borne by the customer unless there is a defect or damage in the product. The initial shipping fee paid at the time of order (from the store to your address) is non-refundable due to the shipping service used and its delivery to your address. The return or cancellation fee is the same as the shipping fee paid by the customer and will be deducted from the total original order value for replacement or return, plus a deduction based on the website's payment method (Mada, Visa, MasterCard, Apple Pay, Google Pay, PayPal, STC Bank, etc.), according to the bank's percentage charges on the store's hosting platform, Salla. For damaged products, Tjameel Store bears all costs. - The process duration for replacement, return, or cancellation of products not previously mentioned: Tjameel Store works diligently to satisfy you. You can replace or return damaged products, electrical appliances, or those covered by the return and replacement policy within 7 days from the purchase date and receipt, with prior photos to protect both parties' rights if any dispute arises. The process may take from 7 to 14 working days. - Refunds for amounts paid after return or cancellation request: The amount will be refunded after the returned product is received, inspected, and its condition verified, in its original packaging and unused, in the same condition as shipped. If you paid via electronic means (bank transfer, Mada, Visa, Apple Pay, Google Pay, PayPal, etc.), the money will be refunded via the same method, minus the bank's percentage fees. Refunds may take from one week to a month to appear on your credit card statement or be credited to your account balance on the site if you wish. If payment was cash on delivery, the refund will be after deducting the payment fees at receipt, and the remaining amount will be transferred to your bank account. - Replacement, return, or cancellation procedures and steps: If you wish to replace a product and choose an alternative, contact customer service at (00966544406820) to inquire and clarify the matter based on the product to be replaced, and transfer the price difference and shipping fees if any. - Cancellation procedures and steps: We understand that sometimes you may change your mind about a purchase. If you change your mind before receiving your order, simply log into our website and follow these steps to cancel: go to My Account > My Orders > Select Order > Cancel Order, provided it has not been shipped. You can also cancel by contacting customer service at the number on our website via WhatsApp (00966544406820). We will do our best within reason to cancel it. If the order has already been shipped, you must contact customer service to cancel, and we will treat it as a return, and you will bear the return shipping costs. - Miscellaneous provisions: We reserve the right to modify these policies and terms at any time without prior notice. Any updates or modifications will take effect immediately upon posting on our website and are subject to local laws and the regulations of the Saudi Ministry of Commerce for e-commerce sites in Saudi Arabia. Continuing to use the Ronq Al-Jameelat website constitutes your agreement to abide by the terms and conditions outlined in this policy. Please read these policies and terms repeatedly. If you do not agree with any changes, you must immediately stop using the website. These terms and conditions constitute the entire legal agreement between you and Ronq Al-Jameelat, governing your use of the website and all services and products available on it, and supersede any previous agreements between you and Ronq Al-Jameelat regarding the same purpose. You acknowledge and agree that the form and nature of services may change from time to time without prior notice, and Ronq Al-Jameelat may stop providing services (or any features included therein) to you or users. You understand and acknowledge that Ronq Al-Jameelat grants search engine operators permission to use web crawlers to copy materials from the site solely for the purpose of creating publicly available search indices that include the materials, and Ronq Al-Jameelat reserves the right to revoke these exceptions, whether generally or in specific cases. You understand and acknowledge that you alone are responsible (and Ronq Al-Jameelat is not responsible to you or any third party) for any breach of your obligations under the terms and conditions and the consequences thereof (including any loss or damage you may incur). The failure or delay of Ronq Al-Jameelat to exercise or enforce any legal right or remedy shall not be deemed a waiver of such rights or remedies. You and Ronq Al-Jameelat are independent contractors, and these terms and conditions, including but not limited to the provision, transfer, broadcasting, or distribution of your content, whether wholly or partly, do not constitute a partnership, joint venture, agency, or employment relationship between you and Ronq Al-Jameelat. Neither party shall have authority to bind or obligate the other without prior written consent. Neither party (or its agents) shall claim to represent or be authorized to act as the other's agent or to be considered as such, nor shall either party impose any liability or obligation on the other on its behalf unless explicitly stated in these terms and conditions. If any provision of these terms and conditions is found to be unlawful or unenforceable, that provision shall not affect the validity and enforceability of the remaining provisions. These terms and conditions are available and compliant with the official Arabic language spoken in Saudi Arabia. These terms and conditions are governed by the laws of Saudi Arabia, and all disputes arising from their enforcement shall be subject to the exclusive jurisdiction of Saudi courts. At Ronq Al-Jameelat, your satisfaction is our goal and purpose, and we guarantee that all products on our website are original and 100% guaranteed.